Superior provable service and innovative thinking is the kind of forethought that’s made eCOBRA one of the nation’s leaders in web self-service administration. The bottom line is that we are experienced and good at what we do.
We handle all of our full-service COBRA administration services at our corporate headquarters located in Madison, WI.
We use a personal touch with our rapid-response call center, live chat and online account services. With a unique customer focus across all operations, we are creating the highest standards for customer service and innovation in the industry.
We provide a toll-free customer service telephone number (866) 303-2247 for our COBRA customers with ‘live’ customer service representatives who are available Monday through Friday from 8 am until 5 pm CT. In addition to our toll-free customer service lines, we offer a number of ways to get fast answers through email, live chat, online FAQs, and web self-service.
Our Customer Service area utilizes a state-of-the-art VoIP solution. This high-definition system provide advanced tools to track call statistics, assign individuals to certain workgroups and skill levels, and to track specific calls for review. It also enables calls to roll between workgroups for a specified allotment of time.