Today's Service Metrics
Average Call Wait Time: 16 Seconds
Daily Call Abandon Rate: 0.98%
Questions Resolved in First Call: 94.08%
Service Statistics For December
Average Call Hold Time: 16 Seconds
Questions Resolved in First Call: 95.4%
General COBRA News & Info
IRS Issues Interim Guidance on Informational Reporting of Employer-Sponsored Health Coverage
IRS Issues Interim Guidance on Informational Reporting of Employer-Sponsored Health Coverage. Reporting is Voluntary for All Employers for 2011 and Small Employers for 2012.
Upcoming Events
Health Benefits Conference & Expo
January 31- February 1 | Clearwater, FL
Please check back for other 2012 events
